FAQ

Frequently Asked Questions

How can I place an order?

You can place an order directly through our website. Simply select your desired product, click "Add to Cart", proceed to checkout, and complete your order details.

Do you offer Cash on Delivery?

Yes, BuyAura offers Cash on Delivery across Pakistan. Your order may be verified through phone call, SMS, or WhatsApp before processing.

How long does delivery take?

After order confirmation, delivery usually takes 3–5 business days across Pakistan. Delivery time may vary depending on location and courier service.

How can I track my order?

Once your order is dispatched, tracking information may be shared through SMS, WhatsApp, email, or our Track Order page where available.

Can I change or cancel my order?

You can request an order change or cancellation before your order is processed or dispatched. Once dispatched, cancellation may not be possible.

What if I receive a damaged or wrong product?

If you receive a damaged, defective, missing, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photos/videos of the issue.

Do you accept returns?

Yes, eligible return or replacement requests can be submitted within 48 hours of delivery according to our Return & Refund Policy.

Which products cannot be returned?

Used, damaged, incomplete, opened personal care or hygiene products, and items without original packaging may not be eligible for return.

How can I contact BuyAura support?

You can contact our support team:

Phone / WhatsApp:
+92 321 0399964

Email:
support.buyaura@gmail.com

Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM (Pakistan Standard Time)