Legal notice

Business Identity

Business Name: BuyAura

Business Address:

BuyAura Lahore, Punjab 53800 Pakistan

Customer Support Email: support.buyaura@gmail.com

Phone and WhatsApp: +92 321 0399964

Support Hours:

Monday to Saturday: 10:00 AM – 6:00 PM (Pakistan Standard Time)

Sunday and Public Holidays: Closed

Business Activity

BuyAura is an independent online retail store serving customers throughout Pakistan.

BuyAura is the seller and merchant responsible for purchases made through this website, including customer support, order assistance, delivery coordination, returns, and refunds according to our published policies.

Technology and Fulfillment

This online store is hosted on Shopify, which provides the e-commerce technology used to operate our website.

Shopify is not the seller of products purchased from BuyAura and is not responsible for order fulfillment or customer service.

BuyAura may work with trusted third-party suppliers, fulfillment partners, service providers, and courier companies to process and deliver orders.

BuyAura remains responsible for assisting customers according to our store policies.

Customer Support

For product questions, order assistance, delivery updates, complaints, returns, or refunds, customers can contact BuyAura using the contact details provided above.

When contacting us about an order, please provide:

Order number

Customer name

Phone number used during checkout

This helps us locate and assist with your request.

Returns

The business address mentioned in this notice is provided for business identification and customer contact purposes.

Customers must receive return approval and instructions from BuyAura before sending any product.

Please do not send products to any address without prior approval. Unauthorized returns may not be accepted.

For return eligibility, damaged items, refunds, exchanges, and cancellation conditions, please review our Return & Refund Policy.

Applicable Law

BuyAura operates according to the applicable laws of Pakistan.

Nothing in this notice or our store policies limits any consumer rights that cannot legally be excluded.

Changes to This Notice

BuyAura may update this Legal Notice when business information, contact details, services, or operations change.

The latest version published on this website will apply.