Refund policy

At BuyAura, we want you to shop with confidence. Please read our return and refund policy before placing your order.

Return & Replacement Window

Return or replacement requests must be submitted within 48 hours of receiving your order.

To qualify, the product must be unused, undamaged, complete, and include original packaging, accessories, and proof of purchase.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact BuyAura within 48 hours.

Please provide:

- Order number
- Clear photos/videos of the product
- Packaging and shipping label photos
- Description of the issue

An unboxing video may be requested for verification.

After verification, BuyAura may provide a replacement or suitable resolution depending on the issue.

Non-Returnable Items

Returns are not accepted for:

- Used or damaged products
- Products missing accessories or packaging
- Opened personal care, beauty, grooming, or hygiene products
- Customized products
- Damage caused by misuse or improper handling

Refunds

Refunds are only provided for approved cases where replacement is not possible.

For Cash on Delivery orders, approved refunds will be processed through a supported Pakistani bank account or digital wallet after verification.

Refund processing may take 5–7 business days after approval.

Order Cancellations

Cancellation requests must be submitted before order fulfillment or dispatch. Once dispatched, orders will be handled according to this policy.

For return, refund, or replacement assistance, contact BuyAura through our Contact Us page.