Terms of service
Welcome to BuyAura.
These Terms of Service explain the rules and conditions that apply when you visit our website, place an order, or use our services.
By accessing our website or purchasing from BuyAura, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with these terms, please do not use our website or place an order.
---
About BuyAura
BuyAura is an online shopping store providing lifestyle, beauty, home, kitchen, gadgets, and everyday-use products to customers across Pakistan.
Our online store is powered by Shopify, which provides the technology platform that allows us to operate our website and process customer orders.
BuyAura is responsible for customer service, order support, returns, and refunds according to our published policies.
---
Eligibility
By using BuyAura, you confirm that:
- You are legally capable of placing an order.
- The information you provide is accurate and complete.
- You will use our website and products only for lawful purposes.
---
Product Information
We make every effort to display accurate product descriptions, images, prices, and specifications.
However:
- Product colors may slightly vary due to screen settings and lighting.
- Packaging or accessories may change due to manufacturer updates.
- Product measurements may have minor variations.
- Product availability depends on stock confirmation.
Products must be used according to provided instructions.
BuyAura is not responsible for damage caused by misuse, improper installation, or incorrect handling of products.
---
Prices and Payments
All prices displayed on BuyAura are in Pakistani Rupees (PKR).
We reserve the right to update prices, discounts, promotions, and shipping charges at any time before an order is confirmed.
Available payment options may include:
- Cash on Delivery (COD)
- Other supported payment methods
The final price shown at checkout will apply to your order.
---
Orders and Order Confirmation
Placing an order does not automatically guarantee acceptance.
Orders are subject to:
- Product availability
- Accurate customer information
- Delivery availability
- COD verification
- Security checks
BuyAura reserves the right to cancel or hold orders if:
- Customer information cannot be verified
- Delivery information is incorrect
- The order appears fraudulent
- Product availability changes
- Incorrect pricing or technical errors occur
Cash on Delivery Verification
For COD orders, BuyAura may verify orders through:
- Phone call
- SMS
- WhatsApp message
Customers must provide a valid Pakistani mobile number and respond to verification requests.
Unverified orders may be delayed, cancelled, or placed on hold.
Repeated refusal of confirmed COD parcels may result in COD restrictions.
Shipping and Delivery
BuyAura delivers across Pakistan.
Delivery times are estimates and may vary due to:
- Courier operations
- Weather conditions
- Holidays
- Security situations
- Incorrect customer information
- Other circumstances beyond our control
Customers are responsible for providing a complete delivery address and keeping their phone available for courier communication.
Please review our Shipping Policy for complete details.
---
Third-Party Fulfillment Partners
BuyAura may work with trusted third-party suppliers, fulfillment partners, and courier companies to process and deliver orders.
This may result in:
- Different packaging
- External courier information
- Separate parcels in some cases
Using third-party fulfillment partners does not affect BuyAura's responsibility to provide customer support according to our policies.
Returns, Replacements and Refunds
Return and replacement requests must follow our Return & Refund Policy.
Eligible issues including damaged, defective, missing, or incorrect products must be reported within 48 hours of delivery.
Customers must provide required evidence including photos, videos, and order details where requested.
Order Cancellation
Cancellation requests must be submitted before order processing or dispatch.
Once an order has been dispatched, cancellation may not be possible and will be handled according to our Return & Refund Policy.
Promotions and Discounts
Promotional offers and discount codes:
- May have limited availability
- May apply to selected products only
- Cannot be exchanged for cash
- May be cancelled due to misuse or technical errors
Additional promotion terms may apply.
Customer Information
Customers must provide correct:
- Name
- Phone number
- Email address
- Delivery address
BuyAura is not responsible for delays caused by incorrect customer information.
Reviews and Customer Content
Customers may submit reviews, feedback, photos, or comments.
By submitting content, you confirm that:
- It is based on your genuine experience.
- It does not violate another person's rights.
- It is not false, harmful, abusive, or misleading.
BuyAura may use customer reviews and submitted content for store improvement and marketing purposes.
Intellectual Property
All BuyAura content including:
- Logo
- Website design
- Text
- Images
- Graphics
belongs to BuyAura unless stated otherwise.
Content may not be copied, reproduced, or used commercially without permission.
Prohibited Activities
Customers must not:
- Provide false information
- Place fraudulent orders
- Attempt to damage the website
- Use the website for illegal activities
- Copy or misuse BuyAura content
- Attempt unauthorized access
Privacy and Communications
Customer information is handled according to our Privacy Policy.
By providing your contact information, you agree that BuyAura may contact you regarding:
- Order confirmation
- Delivery updates
- Customer support
- Returns and replacements
Website Availability
BuyAura aims to provide continuous access to our website but does not guarantee uninterrupted service.
Temporary interruptions may occur due to maintenance, technical issues, or circumstances outside our control.
Limitation of Responsibility
BuyAura is not responsible for:
- Product misuse
- Incorrect information provided by customers
- Delays caused by courier companies or external services
- Events beyond our reasonable control
Customer rights under applicable laws remain unaffected.
Changes to These Terms
BuyAura may update these Terms of Service from time to time.
The latest version will always be available on this page.
Contact Us
For any questions regarding these Terms, orders, delivery, returns, or customer support:
BuyAura
Lahore, Pakistan
Phone / WhatsApp:
+92 321 0399964
Email:
support.buyaura@gmail.com
