Privacy policy
Last Updated: August 26, 2026
At BuyAura, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or communicate with us.
By accessing or using BuyAura services, you agree to the practices described in this Privacy Policy.
## Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information:
- Full name
- Phone number
- Email address
- Billing address
- Shipping address
Order Information:
- Products purchased
- Order details
- Delivery information
- Return or replacement requests
- Communication history with our support team
Device Information:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and similar technologies
Payment Information:
Payment information is processed securely through available payment providers. BuyAura does not store complete payment card details.
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## How We Collect Your Information
We collect information when you:
- Place an order on our website
- Contact our customer support
- Subscribe to offers or updates
- Browse our website
- Interact with our advertisements or promotional content
We may also receive information from trusted service providers that help us operate our store.
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## How We Use Your Information
BuyAura uses your information for the following purposes:
### Order Processing
- Processing and fulfilling your orders
- Confirming order details
- Arranging delivery
- Providing order updates
- Handling returns, replacements, and customer support
### Customer Support
- Responding to your questions
- Providing assistance with orders
- Maintaining communication regarding your purchases
### Marketing and Promotions
With your consent where required, we may use your information to send:
- Promotional offers
- Product updates
- Special deals
- Marketing communications
You may unsubscribe from promotional messages at any time.
### Website Improvement
We may use information to:
- Improve our website experience
- Understand customer preferences
- Improve products and services
- Enhance security and prevent fraud
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## Sharing Your Information
We only share your information when necessary to provide our services.
Your information may be shared with trusted partners including:
- Shopify (our e-commerce platform)
- Courier and delivery partners
- Payment service providers
- Technology service providers
- Marketing and analytics providers
We do not sell your personal information to third parties.
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## Shopify and Third-Party Services
BuyAura operates through Shopify, which provides our online store platform and related services.
Shopify and other service providers may process information according to their own privacy policies to help us provide secure shopping experiences.
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## Cookies
BuyAura uses cookies and similar technologies to:
- Improve website functionality
- Remember customer preferences
- Analyze website traffic
- Improve advertising performance
You may disable cookies through your browser settings, but some website features may not function properly.
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## Data Security
We take reasonable measures to protect your personal information.
However, no online system can guarantee complete security. Customers should also take steps to protect their personal information and account details.
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## Data Retention
We keep personal information only for as long as necessary to:
- Complete orders
- Provide customer support
- Maintain business records
- Meet legal requirements
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## Your Rights
You may request:
- Access to your personal information
- Correction of incorrect information
- Deletion of your information where applicable
- Information about how your data is used
To make a request, please contact us using the details below.
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## Children's Privacy
BuyAura does not knowingly collect personal information from children under the applicable legal age.
If you believe a child has provided personal information, please contact us so we can take appropriate action.
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## Changes to This Privacy Policy
BuyAura may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
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## Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
BuyAura
Location:
Lahore, Pakistan
Phone / WhatsApp:
+92 321 0399964
Email:
support.buyaura@gmail.com
